Ross Elsdon
Training Manager
About Ross
As Training Manager, I manage all training and development for individuals across the business. I provide day-to-day support for consultants on key aspects of recruitment, delivering training through classroom sessions, video, coaching, and workshops. I also provide data insights on business impact - covering sales and recruitment activity goals, business opportunities like open vacancies and contact communication, as well as leading monthly performance reviews for all consultants.
What do you enjoy most about your role?
First and foremost, I love supporting individuals to achieve success in recruitment. Helping them develop the skills and techniques to deliver better service, make more sales, and ultimately earn commission is incredibly rewarding. I also enjoy how every person brings a different experience to the table - it challenges how I approach and deliver learning and development programs.
Has there been a standout moment or achievement in your career so far?
Managing over 125 learners through a Level 2 and 3 recruitment apprenticeship was a huge moment for me. It was the first time I headed up a program of that size. Working alongside governing bodies like the ESFA and OFSTED, and with a brilliant team of L&D partners and assessors, it was amazing to see so many learners complete the program and witness the team collaborate so effectively.
What can your colleagues expect when working with you?
Someone who genuinely wants to support individuals in achieving their best. I’m approachable, open to discussing recruitment activity or new ideas, and - hopefully - an all-round good egg!
What do you enjoy most about working at HSQ?
The business really supports individuals on a personal level and is always open to discussing new ideas, which creates a positive and progressive environment.
How would your colleagues describe you in three words?
Supportive, approachable, experienced.
What do you enjoy doing outside of work?
I’m heavily involved in grassroots football and have been for the last 15 years—as a coach, minis coordinator, and club secretary.
Is there a motto or mindset you bring to your work each day?
Always be open to learning and improving.
What can you not live without every day at work?
A lunchtime walk - it’s my reset button.
What’s the biggest lesson you’ve learned so far in your career?
Listen to others. Don’t assume you know it all, and always look to stay up to date with new technology.